DEVA HEARTS FREQUENTY ASKED QUESTIONS

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How much is delivery?
Delivery to UK customers is free. Delivery to international customers is +£10.
 
How long will my order take to arrive?
Please see the product description for specific details regarding shipping times.
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What if I want to return/cancel an item?
Please see the product description for specific details regarding returning/cancellations or see the ‘T&Cs’ page on this website for more information.
 
What happens to any information or data I give to Deva Hearts?
Deva Hearts takes your privacy extremely seriously. All information you provide is treated with the strictest confidentiality. Please read our ‘Privacy Policy' on the ‘T&Cs’ page should you wish to find out more information.
 
Can I preview a bespoke design before purchase?
Yes, just email contact@devahearts.co.uk with the product you’re thinking of and the name / photo you’d like to use (if a silhouette design) and you will receive a free of charge model / rendered image of your item within 24 hours. This is a completely free service with no clause to buy any potential design.
 
How do I submit a photo to Deva Hearts for a silhouette product?
Send your photo(s) direct to contact@devahearts.co.uk
 
What are photo requirements for silhouette pieces?
Photos can be taken on any device, i.e. phone etc. Your photo should show a clear side shot of the face (incorporating whole head) and be as high a resolution as possible. Photos should be taken from around eye-level, ideally from around 0.5m metres away.
 
What if I don’t like the design?
You can feedback any design information until you are happy with the final design prior to casting.
 
How can I pay for my item?
You can pay by PayPal, Debit / Credit Card, Apple Pay or Google Pay using established world-wide secure payment systems.
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For any other questions please contact contact@devahearts.co.uk