Rewards Points Terms & Conditions

​

Eligibility of membership

1. Applicants must be aged 18 or over to register and join the Deva Hearts Rewards Programme.

2. A valid email account is required to join and benefit from the programme, users will also need to provide name details.

3. Under the Deva Heart Rewards Programme, members can collect and redeem their points as set out in these Terms and Conditions.

4. The rewards promotion is an ongoing programme and Deva Hearts reserves the right to make amendments to the Rewards programme at any given time.

5. In the event of the programme coming to an end, all members will be notified via email and have a minimum of 30 days to use points and complete any outstanding transactions.

​

How to Join

6. Applicants can become a Deva Hearts Rewards Programme member by registering at www.devahearts.co.uk/loyalty

7. By registering on the devahearts.co.uk website, participants will be automatically enrolled in the Rewards Programme.

8. Should any of the following occur, the Deva Hearts reserves the right to terminate membership and revoke any reward points gained:

a. The member fails to comply with these Terms and Conditions.

b. The member supplies false or misleading information.

c. The member abuses or misuses any membership privileges of the rewards programme.

d. The member is involved in any act of fraud, theft, or dishonesty.

9. The member must ensure that their contact details are kept updated, specifically their email address.

10. The member must keep any membership number or password secure and should not disclose this to anyone else. If the member knows, or suspects that the password has been stolen or compromised, or that anyone other than the member has knowledge of their membership identification code or password, the member should notify Deva Hearts and change your password on their Rewards Account as soon as possible.

​

Collecting Rewards Points

11. Rewards can be earned, or collected, by the following means:

a. Making purchases — every time you make a valid purchase you earn points based on the price of products purchased. These points will be added to your Reward Points balance, which can be found in the ‘My Account’ section of the devahearts.co.uk website.

12. By making a purchase on the devahearts.co.uk website, registered members will earn Rewards points for future transactions. These are calculated at 1 point for every £1 spent.

13. By registering an account by following the ‘create an account’ instructions on the website, you agree to these terms and conditions. 

14. Rewards points have no physical monetary value and cannot be sold, transferred, or otherwise dealt with except in accordance with these terms and conditions.

15. Reward points are valid for 24 months from the date of earning, after which time the reward points will expire.

16. Reward members have the ability to view and manage your points through your customer account.

 

Spending / using Rewards points

17. Reward points are only redeemable as a discount in the checkout area of the website and are only available for registered users (who are logged in at the time of purchase). If you have accumulated enough points to redeem them, you will have the option of using points alongside the payment methods. The option to use reward points will be visible in the Payment Method area of the checkout.

18. Cancelling/leaving or avoiding participation of the membership – if you wish to leave the Deva Hearts Rewards programme, you must request your account to be deleted by emailing contact@devahearts.co.uk.

19. If you do not apply your reward points to a particular transaction, your points and any gained will still be available/ added to use on any future purchases.

​

General

20. Deva Hearts reserves the right to verify all usage of the Deva Hearts Rewards Programme including, but not limited to, any purchase using the correct identity, and to refuse to award a points, or withdraw membership entitlement, or refuse further participation in the Rewards Programme where there are reasonable grounds to believe there has been a breach of these Terms and Conditions, or any instructions forming part of this Rewards Programme, or otherwise where a member has gained unfair advantage in participating in the Rewards Programme. Deva Hearts will be the final arbiter in any decision, and these will be binding.

21. Data Protection: Deva Hearts will only use the personal details supplied for the administration of the reward promotion and the auditing of the purchases or further information forwarded where necessary and for no other purpose unless we have your consent and you have opted-in to receive future marketing communications. As part of this Rewards Programme. The personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR). For the purpose of this programme, requests to delete personal data can only be actioned in conjunction with current activity which may mean a delay in deletion until after specific aspects of the Rewards Programme has concluded.

22. Limitations of Liability: Deva Hearts does not assume any responsibility or liability for:

a. Any incorrect or inaccurate submission during the registration process, or for any faulty or failed electronic data transmissions.

b. Any unauthorised access to, or theft, destruction, or alteration of data at any point in the operation of this Promotion.

c. Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Promotion.

d. Inaccessibility or unavailability of the internet or the website or any combination thereof.

23. Regretfully, Deva Hearts cannot be held liable for system failures on the website.

24. Conduct of Participation: Participants of the Rewards Programme agree to be bound by these Terms and Conditions.

25. If for any reason any aspect of this Rewards Programme is not capable of running as planned due to events outside of the Deva Heart’s reasonable control, Deva Hearts may in its sole discretion cancel, terminate, modify or suspend the programme with 1 months’ notice, or invalidate any affected entries (this includes, without limitation, by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of Deva Hearts which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion). During any termination period and prior to closure reward members will have the opportunity to redeem any accumulated reward points.

26. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.