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DEVA HEARTS RETURNS POLICY

FOR NON-PERSONALISED ITEMS

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If you are not 100% satisfied with your purchase, you can return the product and get a full refund.

 

Return window is 28 days from delivery (see below).

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Contact Deva Hearts within 14 days of delivery.

 

Send items back within 14 days of the notification that the item will be returned. The item must be undamaged, unworn, and unused.

 

International Returns

If an international delivery is returned, the customer will be refunded the cost of their order minus the international delivery fee paid at checkout.

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Damaged or Faulty Returns

Statutory rights apply for any items which arrive in a damaged or faulty condition.

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Conditions of Return

Buyers are responsible for return postage costs unless the item arrives damaged or defective. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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FOR PERSONALISED ITEMS

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Unfortunately Deva Hearts cannot accept cancellations for personalised items. But please contact if you have any problems with your order.

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Custom or personalised orders can't be returned or exchanged unless they arrive damaged or defective.

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For contact details - please visit https://www.devahearts.co.uk/contact-us

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CUSTOMS AND IMPORT TAXES FOR INTERNATIONAL BUYERS

Buyers are responsible for any customs and import taxes that may apply. Deva Hearts are not responsible for delays due to customs.

PRIVACY POLICY

This website is operated by Deva Hearts. At Deva Hearts your privacy is taken extremely seriously. All information you provide is treated with the strictest confidentiality. Please follow the link below should you wish to find out more about:

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  • Who we are,

  

  • How and why we collect, store, use and share personal information,

  

  • Your rights in relation to your personal information, and

  

  • How to contact Deva Hearts and supervisory authorities in the event that you have a complaint.

FACEBOOK / INSTAGRAM COMPETITIONS

  • To be eligible to win a Deva Hearts Facebook or Instagram competition, entrants must follow the rules of the competition that are stated within the competition post.

  • When the competition closes, all entrants will be assigned a number by Deva Hearts which will listed on this website. Winners will be chosen at random and announced and tagged in a social media post on the date stated on the competition post.

  • If you are the winner of a Facebook / Instagram competition, your winning item includes free delivery.

  • Should contact with the winner not be possible after 7 days of the competition end date, an alternate winner will be announced.

  • Returns / exchanges or refunds are not available for items won through competitions, unless the item is proven faulty.

DEVA HEARTS REWARDS PROGRAMME

Full terms and conditions of Deva Hearts Rewards Programme can be found here: https://www.devahearts.co.uk/loyalty

GIFT VOUCHERS

  • Please pay attention to the expiry date on a Deva Hearts gift voucher.

  • Gift vouchers are non-refundable.

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